Shipping policy

Shipping Policy

Last Updated: September 1, 2026

Happy Jewelers ships jewelry orders to eligible destinations according to the shipping options displayed at checkout.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or holidays may begin processing on the next business day.

Custom, personalized, or made-to-order jewelry may require additional processing time. Any applicable timeframe will be communicated on the product page or during the ordering process.

2. Shipping Times

Estimated delivery times depend on the shipping method selected at checkout, destination, carrier performance, and other circumstances outside our control.

Shipping estimates are not guarantees unless specifically stated otherwise.

We will provide tracking information when available.

3. Shipping Delays

Delivery may be delayed because of:

Weather
Carrier disruptions
Holidays
Incorrect or incomplete addresses
Customs or import processing
High order volume
Events outside our reasonable control

If Happy Jewelers becomes unable to ship an order within the promised timeframe, we will provide the appropriate information and options as required by applicable law. Federal rules require online sellers to have a reasonable basis for advertised shipping times and generally require shipment within 30 days when no shipping timeframe is stated.

4. Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

5. Lost or Stolen Packages

Once a package has been delivered according to the carrier's tracking information, Happy Jewelers is not responsible for theft or loss after delivery.

Customers should provide a secure delivery location whenever possible.

If tracking indicates that a package is missing or incorrectly delivered, contact us so we can assist with the carrier investigation where available.