Return & exchange

Return & Exchange Policy

At Happy Jewelers, we want you to be satisfied with your purchase. Please review the following policy before placing an order. Return and exchange eligibility may vary depending on the type of product purchased.

JEWELRY RETURNS & EXCHANGES

Eligible jewelry purchased through our website may be returned or exchanged in accordance with the applicable return period and conditions described below.

To be eligible for a return or exchange:

  • The item must be in its original condition.

  • The item must not show signs of wear, damage, alteration, or modification.

  • All original packaging and documentation should be included when applicable.

  • Proof of purchase or order information may be required.

  • Items that have been resized, engraved, customized, or otherwise altered may not be eligible for return.

Please contact us before sending any item back. Do not ship a return without receiving return instructions from Happy Jewelers.

ENGAGEMENT RINGS

Engagement rings may be subject to special return and exchange conditions because of their value, customization, sizing, and production requirements.

Before purchasing an engagement ring, please carefully review the product details, specifications, measurements, stone information, and any applicable terms shown on the product page.

Certain engagement rings may be made to order or customized specifically for the customer. Customized or made-to-order engagement rings may be final sale unless otherwise stated in writing by Happy Jewelers.

If an engagement ring is eligible for return, the item must be returned in its original condition with all applicable documentation and packaging.

Any damage, alteration, resizing, engraving, or modification may affect eligibility for a return or exchange.

NATURAL DIAMOND PRODUCTS

Natural diamond jewelry and engagement rings may be subject to additional inspection before a return or exchange is approved.

For diamond products, certificates, grading reports, documentation, and other materials supplied with the purchase should be returned with the item when applicable.

Missing, damaged, or altered documentation may affect the return or exchange.

LAB-GROWN DIAMOND PRODUCTS

Lab-grown diamond jewelry may be eligible for return or exchange depending on the product and applicable return terms.

Customized, engraved, resized, altered, or specially ordered lab-grown diamond products may be final sale.

Please contact us before returning any lab-grown diamond product so we can confirm whether the item qualifies for a return or exchange.

FINE JEWELRY

Eligible non-custom fine jewelry may be returned or exchanged within the applicable return period stated on the product page or provided with your order.

Fine jewelry must be returned in its original condition.

Items showing signs of wear, damage, alteration, resizing, engraving, or other modification may not be eligible.

Sale, clearance, promotional, or specially marked items may be final sale unless otherwise stated.

CUSTOM JEWELRY

Custom and personalized jewelry is generally considered final sale.

This may include:

  • Engraved jewelry

  • Name necklaces

  • Personalized jewelry

  • Custom-designed jewelry

  • Made-to-order jewelry

  • Specially modified jewelry

  • Custom sizing

  • Other products specifically created or altered at the customer's request

Because these products are created or modified specifically for the customer, they may not be eligible for return or exchange.

If a custom item arrives with a manufacturing defect or an error attributable to Happy Jewelers, please contact us so we can review the issue.

WATCH RETURNS & EXCHANGES

Watch return and exchange eligibility may vary depending on the watch, brand, condition, and applicable manufacturer requirements.

Unless otherwise stated on the product page or in writing by Happy Jewelers, watches must be returned in original condition and with all original packaging, documentation, tags, and accessories.

A watch may not qualify for return if it has been worn, damaged, modified, resized, engraved, or serviced by an unauthorized third party.

Please contact us before sending a watch back.

SALE & CLEARANCE ITEMS

Sale, clearance, promotional, discounted, or specially marked products may be subject to different return and exchange terms.

Unless otherwise stated, items identified as Final Sale are not eligible for return, refund, or exchange.

Please carefully review the product listing before purchasing a sale or promotional item.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • Your name

  • A description of the issue

  • Photographs of the item and packaging when requested

We will review the issue and provide instructions for the next steps.

Do not discard the original packaging until the issue has been reviewed.

RETURN PROCESS

Before returning any item, please contact Happy Jewelers.

Do not send merchandise to our address without first receiving return instructions.

Once your return request is approved, we will provide information regarding the appropriate return procedure.

Returned merchandise may be inspected after receipt.

If the item does not meet the applicable return conditions, the return may be rejected or additional conditions may apply.

RETURN SHIPPING

Unless the item was received damaged, defective, incorrect, or otherwise covered by a specific agreement with Happy Jewelers, the customer may be responsible for return shipping costs.

We strongly recommend using a shipping service that provides tracking and appropriate insurance for valuable jewelry and watches.

Happy Jewelers is not responsible for merchandise that is lost or stolen while being returned to us if the customer does not use appropriate shipping and insurance.

REFUNDS

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your payment provider, bank, card issuer, PayPal, Sezzle, or other financial institution.

Original shipping charges may be non-refundable unless otherwise required by applicable law or stated in writing by Happy Jewelers.

EXCHANGES

If an item is eligible for exchange, the replacement item must meet the applicable exchange requirements.

Price differences may apply when exchanging an item for a product of a different value.

If the replacement item costs more, the customer may be required to pay the difference.

If the replacement item costs less, any applicable refund or store-credit adjustment will be determined by Happy Jewelers and the applicable payment terms.

PRICE ADJUSTMENT POLICY

If the price of an item purchased from Happy Jewelers changes shortly after your purchase, you may contact us to request a price adjustment.

Price adjustments are not guaranteed and may be subject to:

  • The item still being available

  • The promotional price being valid

  • The original order being eligible

  • The original purchase not having used another discount or promotion

Price adjustments do not apply to every promotion, clearance item, limited-time offer, or special pricing event.

COMPETITIVE PRICE MATCH

If you find the same or substantially comparable item offered by another legitimate retailer at a lower advertised price, you may contact us to request a price-match review.

Price matching is not guaranteed.

We may consider factors including:

  • Whether the item is identical

  • Whether the competitor is an authorized retailer

  • Whether the product is currently in stock

  • Whether the competitor's price is publicly advertised

  • Shipping and other applicable charges

  • Promotional codes or special financing

  • Clearance or liquidation pricing

Happy Jewelers reserves the right to approve or decline a price-match request.

WARRANTY

Returns and exchanges are separate from warranty claims.

If your jewelry or watch has a potential manufacturing defect after the applicable return period, please review our Warranty Policy or contact us for assistance.

Warranty coverage may be subject to separate terms, exclusions, and eligibility requirements.

PAYMENT METHOD REFUNDS

Refunds are generally processed through the original payment method.

For purchases made using Shopify Payments, refunds may be processed back to the original card or applicable payment method.

For purchases made using PayPal, refunds may be subject to PayPal's processing procedures.

For purchases made using Sezzle, refunds may be subject to Sezzle's applicable policies and procedures.

Processing times may vary by payment provider and financial institution.

IMPORTANT RETURN INFORMATION

Please do not send merchandise to Happy Jewelers without contacting us first.

We are not responsible for unauthorized returns, improperly packaged merchandise, or packages that are lost or stolen during return shipment.

High-value jewelry and watches should be shipped using a trackable service with appropriate insurance.

POLICY CHANGES

Happy Jewelers reserves the right to modify or update this Return and Exchange Policy at any time.

Any changes will be posted on this page and will apply to orders placed after the updated policy becomes effective, subject to applicable law.

We recommend reviewing this policy before placing an order.

CONTACT US

If you have questions about a return, exchange, refund, or price adjustment, please contact us:

Happy Jewelers

Email: happyjewelers@hotmail.com

Phone: (917) 339-0893

Address:
42 W 31st St
New York, NY 10001
United States

Please include your order number when contacting us about an existing purchase.