Warranty info

Happy Jewelers Warranty

At Happy Jewelers, we stand behind the quality of the jewelry and watches we offer. We want you to feel confident when purchasing from us, and we are committed to providing support when a product requires service or repair.

Please review the warranty information below to understand what may and may not be covered.

Jewelry Warranty

We offer warranty support for eligible jewelry purchased directly from Happy Jewelers.

Our jewelry warranty may cover manufacturing defects and certain repairs resulting from normal use, subject to the limitations and exclusions described below.

Depending on the item, eligible warranty service may include:

Repair of manufacturing defects
Repair of certain loose or damaged settings
Repair of eligible clasps or connections
Soldering or repair of eligible chains
Reshaping or adjustment of certain jewelry components
Other repairs that Happy Jewelers determines are covered under the applicable warranty

Warranty coverage may vary depending on the type, material, design, and construction of the jewelry purchased.

Engagement Ring Warranty

Eligible engagement rings purchased from Happy Jewelers may qualify for warranty coverage against manufacturing defects and certain issues resulting from normal wear.

Where applicable, warranty service may include:

Inspection of the setting
Repair of eligible prongs or settings
Certain ring adjustments or resizing
Cleaning and polishing
Repair of eligible manufacturing defects

Resizing availability may depend on the design and construction of the ring. Certain ring styles, including some eternity-style or fully stone-set designs, may have limited resizing options.

Any resizing, repair, modification, or other work performed by another jeweler or third party may void the Happy Jewelers warranty.

Fine Jewelry Warranty

Eligible fine jewelry purchased from Happy Jewelers may be covered against manufacturing defects.

Depending on the item, warranty service may include repair of eligible:

Rings
Earrings
Bracelets
Necklaces
Chains
Clasps
Settings
Other jewelry components

Warranty coverage is limited to defects or issues that fall within the applicable warranty terms.

Damage resulting from accidents, misuse, improper care, or ordinary wear may not be covered.

Watch Warranty

Watches purchased from Happy Jewelers may be covered by the applicable manufacturer warranty or a Happy Jewelers warranty, depending on the watch and its warranty documentation.

Watch warranty coverage may apply to manufacturing defects or mechanical issues covered by the applicable warranty.

Unless specifically stated otherwise, warranty coverage does not include:

Normal cosmetic wear
Scratches, dents, or damage caused by normal use
Accidental damage
Damage caused by misuse or improper handling
Lost or stolen watches
Lost watch components
Damage caused by unauthorized modifications
Damage resulting from service performed by an unauthorized third party
Water or moisture damage where the applicable warranty does not cover it
Battery replacement, unless specifically covered
Damage resulting from failure to follow manufacturer care instructions

Vintage, pre-owned, or special-condition watches may have different warranty terms. Please review the warranty information provided with your specific watch.

What Is Not Covered

Unless otherwise stated in writing, our warranty does not cover:

Loss or theft
Accidental damage
Intentional damage
Improper use
Neglect
Damage caused by chemicals or improper cleaning
Damage caused by excessive force
Normal wear and tear
Scratches and cosmetic damage
Damage caused by unauthorized repairs or modifications
Damage caused by another jeweler or repair provider
Items that have been significantly altered after purchase
Damage resulting from failure to follow recommended care instructions

The warranty does not replace jewelry or watches that have been lost or stolen.

Third-Party Repairs

Please contact Happy Jewelers before having your jewelry or watch repaired, resized, modified, or serviced by another jeweler or repair provider.

Unauthorized repairs, modifications, resizing, or other services performed by a third party may void any applicable Happy Jewelers warranty.

Warranty Claim Process

If you believe your jewelry or watch has a defect or requires warranty service, please contact us before sending the item to us.

Please provide:

Your name
Order number or proof of purchase
Description of the issue
Photographs of the item, when requested
Any other information reasonably required to evaluate the warranty claim

Our team will review the information and provide instructions for the next steps.

Warranty eligibility is determined after the item and/or supporting information has been reviewed.

Shipping for Warranty Service

If your item needs to be sent to Happy Jewelers for warranty inspection or repair, we will provide shipping instructions.

Customers are responsible for following the packaging and shipping instructions provided by Happy Jewelers.

For valuable jewelry and watches, we recommend using a reputable shipping carrier with appropriate insurance and tracking.

Do not send jewelry or watches to us without first contacting our customer service team and receiving instructions.

If warranty service is approved, return-shipping arrangements will be communicated to you before or after the repair, depending on the circumstances of the claim.

Online Purchases

If you purchased your jewelry or watch through our website and need warranty assistance, please contact us using the information below.

Please have your order number available so that we can locate your purchase and determine the applicable warranty terms.

Warranty coverage may depend on the product purchased, the date of purchase, and any manufacturer warranty that applies to the item.

Warranty Limitations

This warranty applies only to eligible products purchased directly from Happy Jewelers unless otherwise stated.

Warranty coverage is not transferable unless expressly stated otherwise.

We reserve the right to inspect an item before determining whether a repair or replacement qualifies for warranty service.

If an item is determined not to be covered under warranty, we may provide you with repair options and an estimated cost before performing any chargeable work.

Warranty decisions are based on the condition of the item and the applicable warranty terms.

Manufacturer Warranties

Some watches and other products may be covered by a manufacturer's warranty rather than, or in addition to, a Happy Jewelers warranty.

Manufacturer warranty terms, coverage periods, exclusions, and claim procedures may vary by brand and product.

Where applicable, the manufacturer's warranty will govern the manufacturer's warranty claim.

Jewelry Care

Proper care can help maintain the appearance and condition of your jewelry.

We recommend:

Removing jewelry before strenuous activities
Avoiding contact with harsh chemicals
Removing jewelry before swimming or bathing when appropriate
Storing jewelry separately to reduce scratching
Following any care instructions provided with your product
Having jewelry professionally inspected when appropriate

If you are unsure how to care for a particular piece, please contact us before using cleaning products or attempting repairs yourself.

Warranty and Return Policy

Our warranty is separate from our Return and Exchange Policy.

A warranty claim concerns a potential defect or qualifying repair issue after purchase, while a return or exchange is subject to the separate terms and timeframes described in our Return and Exchange Policy.

Please review the applicable policy before submitting a request.